Support



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How to take support


Need Support?


We’ll happy to talk you, don’t hesitate to mail us if there is any problem with our products or you just want to chat. You may reach us at sudhirchechani@gmail.com

Support requests are being processed on business days Monday to Friday 10:30 to 18:00 (GMT +5:30) within 1 business day.


Item support Policy:
  • Team-viewer, AnyDesk, Skype, Phone Calls, Signal and Whats-app supports are not available.
  • Support Via E-Mails and Support requests are being processed on business days Monday to Friday 10:30 to 18:00 (GMT +5:30) within 1 business day.
  • Support Subscription Must be active to avail support.
  • Installation, Updation services Not Free
  • After self or any Other Developer customization code then we not able to provide support.
  • Offline Installation and Updation services Not possible for us.
Item support includes:
  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets
  • For better support mail us
However, item support does not include:
  • Customization services
  • Installation services
  • Updation services
  • After self customization or any changes made in database like (deleting rows or column or deleting whole database) support is not available in such cases
  • Team-viewer, AnyDesk, Skype, Phone Calls, Signal and Whats-app supports are not available for better support mail us
  • Please do not send multiple mails, we will respond you as soon as possible.

Note: Saturday and Sunday are non-working days we will not be able to provide support


    Timings

  • Monday - 10:30 to 18:00 (GMT +5:30)
  • Tuesday - 10:30 to 18:00 (GMT +5:30)
  • Wednesday - 10:30 to 18:00 (GMT +5:30)
  • Thursday - 10:30 to 18:00 (GMT +5:30)
  • Friday - 10:30 to 18:00 (GMT +5:30)
  • Saturday - Closed
  • Sunday - Closed

Subject to only Bhilwara (RAJ.) Juditions